Frequently Asked Questions

What service do you offer?
Instabird Delivery offer on-demand delivery (Same day, download the app :Search Instabird in play store), 1-3 day courier delivery services in Metro Manila and 5-7 Day service nationwide.
How can I use your service?
Register an account with us, then you to start booking using our user center.
How to book with your user center?
a. Once your account is created, login and go to the Order Page.
b. Select pickup address, input complete recipient info and address, and parcel infos.
c. Submit booking and wait for our confirmation.
What will be your cut-off for same day pickup?
Our cutoff is 2pm for same day pickup. Booking made after 2pm will be picked up the next business day.
What are the sizes of your pouch?
Our pouches have 3 sizes:
Small – 6” x 12”
Medium – 9” x 14”
Large 12” x 18”
As of now we don’t have own packages option. Will release it soon.
Do you have COD service?
Yes, we offer COD service within metro manila and nationwide.
Are there a minimum number of packages required for you to pick up from my place?
There is no minimum number of parcels for pickup. Just book online and our Delivery Associate will be on your doorstep within the day of the scheduled pickup.
Is there a fee to pick-up?
As of now we don’t have pickup fee.
How will I know my booking is confirmed for pickup?
Once you see a rider be assigned to your bookings, then means it has been confirmed.
How do I track my deliveries?
You can track your deliveries by input the tracking no. in the deliveries tracking input box in home page.
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